Customer Journey Mapping is a design thinking methodology used very successfully across the world, adopted across all industries, especially the services sectors in B2C, B2B and SaaS organisations.

Resonation will guide you through creating your own customer journey maps of your key customer journeys and touchpoints.  Resonation’s approach is one of knowledge sharing, transferring skills and handing over new capabilities to you, so that you will be able to repeat this exercise and map other journeys or repeat map as often as you wish on your own.  Resonation can continue to facilitate more mapping depending on your available resources.