Resonation uses its operational experience, best practice research principles and know-how to provide clients with bespoke solutions that help to realise their brand promise, enrich their customer offerings and deepen customer connections.
Stephen Ruschitzko Managing Director Resonation established the company in 2016 and brings 25 year of senior customer operations experience previously working in Telecoms and Media sectors.
Stephen acutely understands the pressure placed on C-level executives to create customer experience programmes and initiatives that deliver tangible, bottom-line results within large and small organisations. Stephen pairs a strategic mind-set and operational know-how in his service offering ensuring you, the senior person, is in good hands before you invest in your customer experience strategy or optimise your customer operations; making your customers even happier, stay longer and spend more.
Stephen is a CCXP, Certified Customer Experience Professional, a best-in-class designation is for customer experience practitioners who want to be recognized for their overall expertise and skills while defining standards and best practices for the industry. Stephen holds an MBA, Masters in Business Administration from Kemmy Business School, University of Limerick.