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What we do
Customer Research
A mix of Qualitative and Quantitative Research.
Customer Experience Strategy
Develop a Customer Experience Strategy to realise your brand promise.
Voice of the Customer
Implement a bespoke Voice of the Customer Programme.
Customer Journey Mapping
Guide you in mapping your journeys to provide numerous tangible outputs.
Insights into Action
Analyse your Customer Data to generate useful Insights, converting them into Actions.
Customer Experience Design
Co-design solutions to enhance customer experiences.
Operationalise
Operationalise Customer driven change, then measure, monitor & re-improve.
Virtual Workshops
Facilitated virtual training and best practice advisory workshops.
Book a FREE consultation
Let’s chat about how we can help your organisation connect better with your customers.
Who we work with
Who we are
Stephen Ruschitzko set-up Resonation, a management consulting company advising corporate and SME clients on their customer experience strategies. Since 2016, Stephen has worked with clients from a wide range of industries and sectors. Stephen pairs a strategic mind-set with 20+ years of customer service and operational experience in his service offering ensuring you, the senior person, is in good hands as you invest in your customer experience strategy and optimise your customer operations.
Stephen is a CCXP, Certified Customer Experience Professional, a best-in-class designation for customer experience practitioners and holds a MBA, Masters in Business Administration from Kemmy School of Business, University of Limerick.